Privacy Policy

Multibank Donations UK
Registered Charity No. 265160
Registered Address: 175B Reculver Road, Herne Bay, Kent, CT6 6PY

Multibank Donations UK is committed to protecting your personal information and privacy. This policy explains how we collect, use, and store your data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant legislation.

By using our services, website, or providing us with any personal information, you agree to this policy.

Multibank Donations UK is a registered charity (No. 265160) dedicated to supporting individuals and families in need by distributing donated goods through a collaborative community approach.

We may collect personal data from you in the following ways:

• When you contact us via our website, email, phone, or in person.
   
• When you make a donation or request support.
   
• When you subscribe to our mailing list or newsletters.
   
• When you volunteer or participate in our events.
   
• When you interact with us via social media.
   

Depending on how you engage with us, we may collect the following:

• Full name
   
• Contact details (address, email, phone number)
   
• Donation history
   
• Communication preferences
   
• Gift Aid declarations (if applicable)
   
• Volunteer information (if you apply or participate)
   

We do not collect sensitive personal data unless strictly necessary and with your explicit consent.

We use your personal data to:

• Process donations and claim Gift Aid where applicable
   
• Communicate with you about our work, campaigns, and fundraising
   
• Manage volunteer participation
   
• Respond to enquiries and provide support
   
• Improve our services
   
• Comply with legal and regulatory obligations
   

We process personal data under one or more of the following lawful bases:

• Your consent
   
• When it is necessary for the performance of a contract
   
• To comply with legal obligations
   
• For our legitimate interests, provided your rights do not override them (e.g., fundraising, supporter communications)
   

We will never sell your data. We may share it with:

• Trusted third-party service providers (e.g., for payment processing, email communications)
   
• HMRC (for Gift Aid claims)
   
• Regulatory authorities, when required by law
   

All third parties are required to keep your data secure and only use it for the specified purpose.

We retain personal data only for as long as necessary:

• Donation and Gift Aid records: up to 7 years (required by law)
   
• General contact details: until you unsubscribe or request deletion
   
• Volunteer records: for the duration of your involvement and a reasonable period thereafter
   

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
   
• Correct any inaccurate or incomplete data
   
• Withdraw consent at any time
   
• Request deletion of your data (“right to be forgotten”)
   
• Restrict or object to certain processing
   
• Data portability (in certain cases)
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

To exercise any of these rights, please contact us via the details below.

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

If our website uses cookies, we will inform you via a banner or pop-up. Cookies help us understand how users interact with our website to improve user experience. You can manage cookie preferences in your browser settings.

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your data, please contact:

Multibank Donations UK
175B Reculver Road
Herne Bay, Kent
CT6 6PY
Email: donations@multibankdonations.org.uk

We may update this Privacy Policy occasionally to reflect changes in legal requirements or how we operate. The latest version will always be available on our website.